Privacy Policy

ConnectMio ("we," "us," or "our") respects the privacy of our users ("you," "your") and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our mobile application and related services (collectively, the "Services").

By accessing or using ConnectMio, you agree to this Privacy Policy.

1. Definitions

• Personal Information: Information that identifies, relates to, or can be linked to an individual, including name, email address, IP address, and usage data.
• Protected Health Information (PHI): Individually identifiable health information, as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").
• Covered Entity and Business Associate: Terms defined under HIPAA that may apply to ConnectMio when processing PHI on behalf of health care providers.

2. Information We Collect

We may collect the following categories of information:

1. Information You Provide

• Name, email address, phone number
• Account credentials
• Demographic data
• Information entered during profile setup
• Messages exchanged with service providers
• Appointment booking details
• Emergency contact information

1. Sensitive Information / PHI

If you use ConnectMio to schedule or communicate with licensed health care professionals or upload health-related data, we may collect PHI as defined by HIPAA. This includes but is not limited to:

• Mental health history
• Addiction support needs
• Health-related consultation records

1. Automatically Collected Data

• IP address
• Device information (OS, browser type, app version)
• Location data (with your consent)
• Usage logs and analytics

3. Use of Information

We use your information to:

• Provide and personalize our Services
• Facilitate communication between users and professionals
• Process payments and transactions
• Send reminders, alerts, and notifications
• Improve app functionality and user experience
• Comply with legal obligations

4. HIPAA Compliance

ConnectMio may act as a Business Associate under HIPAA when providing services to Covered Entities (e.g., licensed providers). In such cases, we implement safeguards in accordance with HIPAA, including:

• Secure data encryption in transit and at rest
• Access controls and authentication
• Activity logging and audit trails
• Breach notification procedures
• Business Associate Agreements (BAAs) with relevant third parties

We do not disclose PHI without your authorization unless required or permitted by law.

5. CCPA Notice (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected, used, and disclosed
• Request deletion of personal information
• Opt-out of the sale of personal information (ConnectMio does not sell user data)
• Access and receive a copy of personal information collected in the preceding 12 months

To exercise your CCPA rights, please contact us at: contact@connectmio.com

6. Sharing and Disclosure of Information

We may share your information with:

• Service providers: therapists, legal advisers, support groups, only with user consent
• Third-party vendors: payment processors, cloud hosting, analytics platforms (subject to data protection agreements)
• Law enforcement or regulators: when required by law or in the case of emergencies
• Other users: through community forums, only as explicitly posted by the user

We do not sell personal data to third parties.

7. Data Security

We implement technical and organizational safeguards to protect your data, including:

• SSL/TLS encryption
• Secure APIs and firewalls
• Access limitations and staff training
• Regular vulnerability scans and updates

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain personal and health-related data only as long as necessary to provide our services, fulfil legal requirements, or resolve disputes. Users may request deletion at any time unless retention is required by law.

9. Children's Privacy

ConnectMio is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children. If we learn we have collected data from a child under 13 without parental consent, we will delete it.

10. Your Choices and Rights

You have the right to:

• Access, correct, or delete your data
• Withdraw consent for data processing
• Disable certain features through app settings
• Request restriction or transfer of your data
• File a complaint with a regulatory authority

To exercise any of these rights, contact: contact@connectmio.com

11. Third-Party Services and Links

Our app may link to third-party websites or services. We are not responsible for the privacy practices or content of those services. Review their privacy policies before interacting with them.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised effective date. Material changes will be communicated through the app or by email.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Las Vegas, NV, without regard to conflict of law principles.