Terms & Conditions

Effective Date:

Welcome to Mande Clan! These Terms and Conditions (“Terms”) govern your use of our app and services. By accessing or using Mande Clan, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By downloading, installing, or using the Mande Clan app, you agree to abide by these Terms. If you do not agree to any part of these Terms, you must not use the app or services.

2. Our Services

Mande Clan provides a platform for consumers to order products from local stores, which we purchase on your behalf and deliver to your designated address. Our services include:

• Collecting and processing orders via the app.
• Shopping from local stores as per user instructions.
• Delivering purchased items to the user's address.

3. User Accounts

To access certain features of Mande Clan, you may need to create an account. You agree to:

• Provide accurate and complete information when creating your account.
• Keep your login credentials secure and confidential.
• Be responsible for all activities under your account.

Mande Clan reserves the right to suspend or terminate your account if we suspect unauthorized activity or violation of these Terms.

4. Orders and Payments

When placing an order through the Mande Clan app:

• Order Accuracy: You are responsible for providing clear instructions for the products you wish to purchase. We are not responsible for errors in product selection due to unclear instructions.
• Payment: All orders must be paid for through the payment methods provided in the app. Payment details are processed by secure third-party payment providers.
• Order Fulfillment: We will make every effort to fulfill your order based on availability in local stores. However, we cannot guarantee the availability of all requested products.
• Delivery: Delivery times may vary depending on store availability, distance, and other factors. Mande Clan is not liable for delays beyond our control.

5. Pricing

Product prices are determined by the local stores and may fluctuate. Mande Clan charges a service fee for each order, which will be clearly indicated at the time of checkout. You agree to pay the full amount for the products, service fee, and delivery charges.

6. Cancellations and Refunds

• Order Cancellations: You may cancel an order before it has been fulfilled by contacting our team. Once the order has been processed and items purchased, cancellations may not be possible.
• Refunds: Refunds may be issued for incorrect or damaged items. To request a refund, please contact customer support within 2 hours of delivery with proof of the issue (e.g., photos of damaged items).

7. User Responsibilities

By using Mande Clan, you agree to:

• Use the app for lawful purposes only.
• Not use the app in any way that could harm the platform, its users, or local businesses.
• Refrain from abusive or inappropriate language or behavior towards our team, vendors, or delivery personnel.
• Comply with all applicable local laws and regulations.

8. Third-Party Links

Mande Clan may contain links to third-party websites or services, such as local stores or payment providers. We are not responsible for the content, practices, or policies of these third parties. Use of any third-party service is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Mande Clan is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the app or services. This includes, but is not limited to, loss of data, product unavailability, or delivery delays.

10. Disclaimer of Warranties

Mande Clan provides the app and services "as is" without warranties of any kind, whether express or implied. We do not guarantee that the app will be free from errors, interruptions, or security vulnerabilities.

11. Termination

Mande Clan reserves the right to terminate or suspend your access to the app at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or local businesses.

12. Intellectual Property

All content, trademarks, logos, and intellectual property on the Mande Clan app are owned by us or licensed to us. You may not use, reproduce, or distribute any content without our prior written consent.

13. Modifications to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. By continuing to use the app after changes are posted, you agree to the updated Terms.

14. Governing Law

These Terms and your use of Mande Clan will be governed by and construed in accordance with the laws of [Insert Country/State]. Any disputes arising from these Terms or your use of the app will be resolved in the courts of [Insert Jurisdiction].

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Mande Clan

Email Address: orders@mandeclan.org

[Phone Number]

Address: 3184 Packard St. Ann Arbor, Mi. 48108